rant incoming

I've just spent an hour trying to talk to someone at Virgin Media. Anyone. By the time the hour was up, I'd have been happy to talk to one of the cleaners, or canteen staff.
   The AI answer-bot took me round so many circles I nearly flung my phone out of the window. The only reason I didn't is that I didn't want to damage the window.
   It was so bad I eventually Googled 'how to speak to someone at Virgin Media' and lo and behold there were lots of similar posts about the problem. Just say 'I want to speak to an agent' regardless of what the answer bot asks, said one wise responder.
   So I tried that, and after another ten minutes actually got through to somebody (who was clearly based in India and who I could scarcely understand, but that's another story.
   I've no idea if the same trick works for other organisations fronted by answer-bots. I'm rather hoping I don't have to find out.
   AN HOUR!!

/end rant